Kiku Home
Frequently Asked Questions
Who is the seller?
Kiku Home is the trade name and merchant of record for purchases completed on kikuhome.com. Kiku Home administers payment, shipping support, returns, refunds, and customer service for those orders.
Is Kiku Home the manufacturer?
Usually not. Kiku Home is a multi-brand retailer unless the product page expressly says otherwise. Manufacturer identity, model, specifications, warranty, and included components are product-specific.
Where does Kiku Home ship?
Checkout currently supports the contiguous United States, Alaska, Hawaii, and eligible APO/FPO/DPO addresses, subject to product and carrier restrictions. International checkout is not offered. U.S. territories are available only if checkout provides an eligible method and price.
What does shipping cost?
- Contiguous-U.S. orders with standard-parcel merchandise and a merchandise subtotal under $35 after discounts and before tax: $7.95 per order.
- Contiguous-U.S. orders with standard-parcel merchandise and a merchandise subtotal of $35 or more after discounts and before tax: standard parcel shipping is free; freight charges still apply.
- Alaska or Hawaii parcel orders: $24.95 per order.
- Eligible APO/FPO/DPO parcel orders: $14.95 per order.
- Freight products to eligible contiguous-U.S. street addresses: $199 per item.
The checkout total is controlling, including mixed orders. See the Shipping Policy for classification, threshold, destination, and accessorial details.
When will my order ship and arrive?
The product page or checkout estimate controls when shown. Processing time ends when the carrier receives the shipment; transit and any freight appointment follow. If no shipment time is stated, Kiku Home ships within 30 days after receiving a properly completed order under the federal default rule. If we cannot ship on time, we provide the required delay choice, consent request, cancellation option, or prompt refund.
Can I use a PO box?
Only a product eligible for postal delivery can generally use a PO box. Other parcel carriers and freight services ordinarily require a physical street address. Checkout may reject an incompatible address.
What is included with freight delivery?
Unless the product or checkout expressly includes more, the $199 freight charge covers basic delivery to the carrier’s standard accessible ground-level point. It does not include assembly, installation, stair carry, room-of-choice placement, packaging removal, or haul-away. The carrier may require an appointment and adult recipient.
Online checkout is limited to five freight items per order. Contact Kiku Home for a written quote before ordering a larger quantity.
How do I track an order?
Kiku Home emails tracking when available. Account customers can also review My Account. Products may ship separately. Freight tracking and appointment scheduling may use different references.
What if an order is late, lost, or marked delivered?
Contact Kiku Home with the order number. We will review the shipment and coordinate an appropriate trace or claim. Kiku Home remains the customer-facing contact rather than requiring the customer to resolve the merchant’s carrier claim alone.
What is the return window?
Request authorization for a returnable product within 30 calendar days after delivery. Product condition, exceptions, return transportation, freight, and refund timing are detailed in the Refund and Returns Policy.
Who pays return shipping?
Kiku Home pays reasonable return transportation for wrong, damaged, defective, recalled, incomplete, or materially misdescribed products. The customer pays a disclosed return cost for a preference-based return. Freight return transportation can exceed the original outbound rate and is quoted before collection.
What if the product is damaged or defective?
Preserve the item and packaging and contact Kiku Home promptly with photographs when safe. Stop using a product that appears unsafe. We may provide parts, repair, replacement, return, refund, recall assistance, or another remedy appropriate under the product warranty and law.
Does a manufacturer warranty apply?
It depends on the exact product. Available written warranty terms should be linked or made available before purchase. A manufacturer warranty is separate from Kiku Home’s return policy and does not eliminate statutory rights. See Warranty & Product Safety.
When is my order accepted?
Checkout submission is an offer. An automated acknowledgment confirms receipt. Kiku Home accepts an item when it sends shipment confirmation or separately gives express acceptance. If Kiku Home cancels after capturing funds, it promptly releases or refunds the amount.
How are taxes and payment handled?
Checkout displays available methods and the complete merchandise, discount, shipping, tax, and final total. Kiku Home collects tax where required. A standard product order is a one-time purchase unless checkout separately presents and obtains consent to recurring terms.
How do I exercise a privacy choice?
Use Privacy Choices to request access, correction, deletion, portability, sale/share or targeted-ad opt-out, sensitive-information limitation, or an appeal where applicable. Email marketing includes an unsubscribe method.
How can I get accessibility help?
Contact Kiku Home with the page or product and the barrier. We will offer a reasonable alternative for information or transaction assistance while the issue is reviewed.
How do I contact Kiku Home?
Kiku Home1015 Bedford Ave
Brooklyn, NY 11205, USA
Phone: (929) 734-9196
Email: info@kikuhome.com