Last Updated: August 10, 2025
At Kiku Home, we want you to love your purchase. If for any reason you are not satisfied, you may return your order within 30 days of delivery for a full refund, subject to the conditions below.
1. Eligibility
- Items must be returned in their original condition and packaging, with all accessories and documentation included.
- Returns that do not meet these requirements may be rejected or subject to partial refunds.
2. How to Initiate a Return
- Contact us at info@kikuhome.com with your order number and reason for return.
- We will provide you with return instructions and the appropriate return address.
3. Return Shipping Costs
- Damaged or Defective Items: If your item arrives damaged or defective, we will cover the cost of return shipping and provide a prepaid return label.
- Other Returns (change of mind, wrong size, etc.): Customers are responsible for the cost of return shipping.
4. Refunds
- Once we receive and inspect your return, we will issue a refund to your original payment method within 7–10 business days.
- Original outbound shipping costs are non-refundable (all outbound orders ship free of charge, but return shipping may apply as described above).
5. Damaged or Defective Items
If your order arrives damaged or defective, please notify us immediately. We will arrange for a replacement or full refund at no additional cost to you.
6. Contact Information
For questions or assistance with returns, please contact us:
Kiku Home
1015 Bedford Ave
Brooklyn, NY 11205, USA
📞 (929) 734-9196
✉️ info@kikuhome.com
