Last Updated: August 10, 2025
At Kiku Home, we aim to provide fast, reliable delivery for all our home goods and furniture. This Shipping Policy explains how and when we ship your orders, what to expect with delivery, and your responsibilities as a customer.
1. Free Shipping – United States
We are proud to offer free standard shipping on all orders within the United States. No minimum purchase is required.
2. Shipping Methods & Delivery Times
- Small Items (Home Goods, Décor, Accessories)
Shipped via USPS Standard Shipping. Delivery usually takes 3–5 business days, depending on location. - Medium Items (Chairs, Side Tables, Small Furniture)
Shipped via USPS or UPS Ground. Delivery usually takes 3–7 business days. - Large & Heavy Furniture (Sofas, Beds, Dining Tables, etc.)
Shipped via FedEx Freight or UPS Freight. Delivery typically takes 5–10 business days, depending on location. The freight carrier will contact you directly to schedule a delivery appointment.
Please note: All delivery times are estimates and may vary due to factors beyond our control.
3. Order Processing & Tracking
- Orders are processed through our Brooklyn office and shipped directly from our U.S. supplier network using trusted carriers such as USPS, UPS, and FedEx.
- Once your order has shipped, you will receive an email confirmation with tracking information so you can monitor your delivery.
4. Damages & Issues
We take great care in packaging items to minimize damage during transit.
- If your order arrives damaged or defective, please contact us immediately at info@kikuhome.com.
- We will arrange for a replacement or refund in accordance with our Refund Policy.
5. Customer Responsibility
Please ensure that all shipping information provided at checkout is accurate and complete.
- Kiku Home is not responsible for delays, lost packages, or additional costs caused by incorrect shipping details.
- For freight deliveries, customers are responsible for being available at the scheduled delivery time to receive and inspect the order.
6. Contact Information
For any shipping-related questions or concerns, please contact us:
Kiku Home
1015 Bedford Ave
Brooklyn, NY 11205, USA
📞 (929) 734-9196
✉️ info@kikuhome.com
